Why Choose Skinova Fillers?
At Skinova Fillers, we offer 100% authentic aesthetic products at competitive prices. As a parallel importer, we provide our customers with access to premium products at a fraction of the usual cost, all while upholding strict quality standards, fast shipping, and exceptional customer service. Every product is sourced directly from certified manufacturers and official distributors, ensuring authenticity and safety. Our commitment to reliability and outstanding service has made us a trusted partner in the aesthetic medical field. Choose us for competitive pricing, quick shipping, and a dedicated team that puts your needs first.

What is Parallel Import?
Parallel import refers to authentic, non-counterfeit products imported through intermediaries. These products are either directly produced by the brand owner or under licensed authorization. Within the European Union, prices are determined by market conditions and consumer demand, reflecting a free market environment. Parallel import is legal and follows regulatory standards.

Are You Compliant with Industry Regulations?
Yes, we strictly adhere to Danish legislation and the Medical Device Regulation (MDR). We are registered with the Danish Medicines Agency for the import and export of medical devices. Our team ensures a robust quality management system tailored to the aesthetic field. Additionally, we hold EC-certificates and Declarations of Conformity (DOC) for all medical devices we offer.

Do You Have Sales Representatives That Sell via WhatsApp?
We do not conduct sales via WhatsApp. Be aware of fraudulent individuals using our name to request bank transfers via WhatsApp, as these activities are not associated with us. If you have concerns, please reach out to us for verification.

Where Is Your Company and Warehouse Located?
Our company and warehouse are located in Copenhagen, Denmark.

NEW CUSTOMERS & VAT

Can Anyone Buy the Products?
As a professional supplier of aesthetic medical devices, our products are available exclusively to licensed professionals, including clinics, hospitals, dentists, orthopedics, and wholesalers in the aesthetic field. We do not sell to private individuals.

Do I Need to Create an Account to Place an Order?
Yes, you must have an approved account to place an order with us. Account approval can take up to 3 business days, as we may require additional documentation. We will contact you if we need further information.

Why Do I Need to Provide a VAT Number (EU Only)?
All EU companies need a valid VAT number to place an order. This allows for VAT exclusion. Customers outside the EU can order without a VAT number as long as the shipping address is outside the EU.

Do I Need a VAT Number or Can I Use My Tax Number (EU Only)?
Only a valid VAT number can be used for orders within the EU. Tax numbers cannot be used for VAT-exempt orders.

PRODUCTS & PRICES

Are the Products Authentic and Where Are They Produced?
All our products are 100% authentic and CE-certified. Most products are sourced from and produced within the European Community. Note that packaging designs may vary, but we always aim to display the most current design.

What is the Expiry of the Products?
We ensure that products shipped have a minimum of 6 months shelf life. In some cases, we will inform customers about the expiry date online or contact them before shipment.

What Currency Are Your Prices in?
All prices are displayed in Euros (€).

Do You Work with Price Lists?
We do not work with price lists. All prices and discounts are available on our website.

Why Do Prices Change?
Our prices are dynamic and may vary based on market conditions. This ensures competitive rates that reflect the latest trends and costs in the industry.

How Can You Sell the Products So Cheap?
We offer competitive prices by purchasing large volumes directly from leading manufacturers and official distributors. As parallel importers, we can provide affordable prices without compromising on product quality.

ACCOUNT

How Do I Change the Details on My Account?
If you need to update your account, email us with the new information and valid documentation. We’ll review your request and issue a new approval if your company meets our policies.

I Forgot My Password – What Should I Do?
If you’ve forgotten your password, click “Forgot your password” on the login page to reset it. For further assistance, contact our customer service team.

Can I Have Multiple Accounts?
We allow only one account per customer. Additional accounts will be declined.

ORDERS

Is There a Minimum Order Quantity?
No, there is no minimum order quantity.

Can I Cancel Products on My Order?
You can cancel products if your order hasn’t been processed yet. Once shipped, the order is binding.

Can I Add Products to My Existing Order?
Once processed, it is not possible to add products to an existing order. A new order will be required.

What Is a Handling Fee?
The handling fee covers insurance for the products and administrative costs.

PAYMENT

Which Payment Methods Do You Accept?
We accept Visa, MasterCard, and Maestro. We do not accept PayPal. For orders over €500, bank transfers are available.

When Will You Withdraw Money From My Credit Card?
Payment is only charged when the order is dispatched. Your card may show a pending charge when you place the order, but the funds will be withdrawn when the order ships.

Why Have You Charged a Credit Card Fee?
International payments (both within and outside the EU) may incur a credit card fee set by the payment provider. This fee is visible during checkout.

DELIVERY

How Often Do You Ship Orders?
We ship daily from Monday to Friday. Orders placed over the weekend will be shipped the next working day.

Which Countries Do You Ship To?
We ship globally, excluding the US and Scandinavia (Denmark, Sweden, Norway). Please check your location during account creation for availability.

Which Courier Do You Use?
We use DHL Express for all shipments, ensuring fast and reliable delivery.

How Can I Track My Order?
Once your order ships, we’ll send you a tracking number to monitor your package’s status.

RETURN & CLAIM

Can I Return an Item?
Returns are allowed within 8 working days if the product has manufacturing defects, was damaged upon arrival, or is incorrect. Contact our customer service before returning.

Will I Receive a Full Refund?
Refunds will be issued to the original payment method, excluding shipping and handling fees. Refunds may take up to 29 working days.